When can I reach someone by phone in your Customer Care Department?
Our Customer Care Department is open from 7AM to 5PM Monday to Friday you can call us at 800-662-2275 option 4. You can also reach us by email at logistics@mitchellsNY.com or contact us online.
How many deliveries do you make per day? What type of deliveries are made?
Mitchell’sNY Logistics makes over one thousand on-time deliveries per day. We can handle almost all delivery requests from, pallets to boxes to frozen goods and so much more.
What types of services do you offer?
We do it all! Our services include foot courier/messengers, dry/cold trucking, warehousing, and most third-party logistics services. See our complete list of service offerings.
How long will it take to complete my delivery?
You can contact our Customer Care Department at 800-662-2275 or email logistics@mitchellsNY.com and they will be able to provide a detailed delivery time.
Can I be notified when my package is delivered?
Our automated Proof of Delivery system is an extremely useful tool in time-critical situations. This free service enables you to obtain a receipt (via email) seconds after your delivery has been completed. Each notification includes critical information including the pickup and delivery times, signature and date.
Can you provide a Certificate of Insurance to any building in the New York City area?
Absolutely, we have exclusive entry even to the most prestige buildings in New York City.
What is Dry/Cold trucking?
We can transport most goods in two forms. Dry trucking can be used for pallets, white glove, large boxes and odd shaped products that don’t normally fit into a van or large vehicle. Cold trucking offers the same method of transport but requires temperature controls used to ensure your delivery stays at the constant temperature desired. We can handle all perishable items from pharmaceuticals to flowers and everything in-between.
How can I reach out to you get a quote, open an account, or just discuss future job ideas?
You can send us an email at sales@mitchellsNY.com or contact us online we will be back in touch quickly. You can also reach us by phone at 800-662-2275.
How far in advance can I schedule a job?
You can schedule a job up to one month in advance by contacting our Customer Care Department at 800-662-2275, contact us online or by emailing logistics@mitchellsNY.com. A Customer Care representative will also confirm the job the day before.
Are your couriers bonded?
Yes, our couriers are bonded.